SUPPORT

Get global support with a personal touch

Key Benefits

A trouble free software experience

Technical Expertise

With a strong technical background and close relationship with the Skill Base’s crew, there’s no software issue we can’t overcome.

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Rapid Solutions

Just like the Skills Base software, our support services are setup to work efficiently. With live chat and remote desktop support available, get used to having your issues solved fast.

Enhanced Experience

Being quick to respond and having a strong technical background is useful, but what makes Educrowd’s support service really standout is our passion. We believe in the Skills Base product 100% and care about its users just as much. That’s why if you’re looking for a support experience that isn’t painful, you’ve come to the right place.

Book A Demo

Want to learn more about Skills Base and the support Educrowd provides?.

Support We Provide

Get in touch your way

Email

Enjoy having the time to craft a careful message when faced with a problem? We get that.

Live Chat

Want solutions fast? Our support team can hook you up with live chat so you never have to wait around for a solution again.

Phone Support

Prefer getting support over the phone? We’ve got you covered.

Remote Desktop

Are you a visual learner? Our support team are specialists in providing remote desktop support. This way not only do we solve your problem, we show you how it’s done!

Account Manager

Get the personal touch. We’ll assign a single person from Educrowd as your dedicated Account Manager. They’ll be your first point of contact for any issues, represent you within Educrowd to make sure your queries and issues are resolved quickly, learn your history and keep in touch to help with anything you need, whenever you need it.

SUPPORT PACKAGES

Our tiered support packages offer flexibility and affordability

Tier 1

  • Email Support
  • 8/5 Live Chat
  • Case Manager
  • 8/5 Phone Support
  • Remote Desktop
  • Employee Training

Tier 2

  • Email Support
  • 8/5 Live Chat
  • Case Manager
  • 8/5 Phone Support
  • Remote Desktop
  • Employee Training

Tier 3

  • Email Support
  • 8/5 Live Chat
  • Case Manager
  • 8/5 Phone Support
  • Remote Desktop
  • Employee Training

FAQ

Here are some answer to our frequently asked questions

What are your support hours?

Our support times are 8am – 5pm AEST.

Are you able to solve technical problems with the Skills Base software?

Technical issues are referred to the Skills Base team.

What are your resolution times?

Queries and software usage issues are typically resolved during a single live chat or remote desktop session, or within a couple of hours of receiving your email. Technical issues are resolved according to Skill Base’s resolution times, outlined by Table 1.4 here.

GET IN TOUCH

Ready to eliminate skill gaps for better outcomes?

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